This is our full refund policy for orders placed on harborandglow.com. It covers what can be returned, how to start a return, when your money arrives, and how the refund appears on your statement. All prices and refunds are in US dollars.
The short version
You have 30 days from delivery to request a refund. Email support@harborandglow.com with your order number. Approved refunds go back to your original payment method — the card you paid with. Original shipping fees are not refunded. Your card statement will show HARBOR, and refunds appear as a credit from the same name.
What can be returned
- Unopened, unused products in their original packaging, within 30 days of delivery. For hygiene reasons we cannot resell opened skincare, so we refund items that are still sealed and unused.
- Damaged, incorrect or irritating products are covered whether or not they are opened: if something arrives damaged, isn’t what you ordered, or your skin doesn’t agree with it, email us a photo and a short note and we will refund or replace it.
- Ritual sets can be returned in full. Individual items from a set can be exchanged for the same item.
How to start a return
- Email support@harborandglow.com with your order number and the item(s) you’d like to return. We reply within one business day.
- For approved returns we email a prepaid return label. Damaged or incorrect items are always approved; we cover the return cost.
- Send the items back within 14 days of receiving your label.
Refund timing and method
Once we receive your return, refunds are issued within 5 business days to your original payment method. Your bank typically takes 3–10 business days to post the credit. If you paid by card, the credit line on your statement reads as a refund from HARBOR — the same name your original charge showed.
Shipping fees
- Original outbound shipping fees are not refunded.
- If your order shipped free (over $75) and the return brings it below the threshold, the $6.95 standard shipping cost is deducted from your refund.
- If your order arrived damaged or incorrect, nothing is deducted — we refund the full amount including shipping.
Subscriptions
Subscribe & Save orders can be skipped, changed or cancelled any time before your next order processes. Each delivery follows this refund policy — the 30-day window counts from that delivery’s date.
Orders outside harborandglow.com
Products purchased through spas, studios or other retailers should be returned to the place of purchase.
Questions
Email support@harborandglow.com or call (561) 277-8819 (Mon–Fri 9–5 ET). Masonridge Holdings LLC (Harbor & Glow), 833 Cotton Bay Dr W, Apt 802, West Palm Beach, FL 33406.