Frequently asked questions

Many of our formulas are designed with sensitive-feeling skin in mind — look for Sea Silk Cream Cleanser, Harbor Barrier Cream and Honey Oat Comfort Mask. Everyone’s skin is different, so we always recommend a patch test on the inner arm for 24 hours before first use.

We formulate without parabens, phthalates, sulfates (SLS/SLES), mineral oil, synthetic dyes and added synthetic fragrance. Every full ingredient list is published on its product page.

All of our products are cruelty-free: we never test on animals, and neither do our suppliers. Most formulas are vegan; the Honey Oat Comfort Mask contains Florida wildflower honey.

Each formula has been tested on human volunteers under the supervision of a dermatologist to assess skin compatibility before launch.

Our formulas are gentle, but we always recommend checking any skincare product with your physician during pregnancy or while nursing.

Most products are best used within 12 months of opening (look for the open-jar symbol on the package). Our vitamin C serum is best used within 3 months for peak freshness.

The Signature Ritual is our most popular starting point: cleanser, vitamin C serum, hyaluronic serum and moisturizer, with a printed guide for your first 30 days.

Yes. We suggest vitamin C in the morning and bakuchiol in the evening — exactly how our Signature and Evening rituals are designed.

Many people notice softer, more comfortable-feeling skin within days. For brightness and smoothness, give a routine at least four to eight weeks of consistent use.

Standard US shipping is free on orders over $75. Orders under $75 ship for a flat $6.95. Expedited options are shown at checkout.

Orders placed by 12pm ET on business days usually ship the same day; all orders ship within 1–2 business days from West Palm Beach.

We currently ship within the United States, including Alaska, Hawaii, APO/FPO addresses and US territories.

Choose Subscribe & Save on any single product to save 15% on every delivery, with free shipping on subscription orders. Pick a delivery every 30, 45 or 60 days.

Anytime. Manage your subscription from your account, or email us before your next order processes and we’ll handle it for you. There are no fees or minimum orders.

If you’re not happy with a product within 30 days of delivery, contact us for a full refund or exchange — even if it’s been opened. See our Shipping & Returns page for details.

Email support@harborandglow.com with your order number. We’ll reply with a prepaid return label within one business day.